
Why business model should drive the platform choice
Platform vendors sell features, not business models, so it's easy to end up choosing based on demos rather than how your business actually operates. A wholesaler who needs quote workflows and a DTC brand chasing checkout speed will never be well served by the same default recommendation, no matter how flexible the platform claims to be.
The business model determines what the platform has to do natively versus what gets bolted on with custom code or third-party apps. Bolted-on B2B logic on a B2C-first platform tends to break in ways that only surface once real customers start using it — a pricing rule that doesn't apply consistently, or an approval flow that works for one buyer but not two.




