What a maintenance retainer covers day to day
A retainer isn't just "we'll fix it if it breaks." It includes monthly security patch application, plugin compatibility checks after every core update, and uptime monitoring configured to alert us before a customer ever notices something's wrong. The fixed bucket of bug-fix hours covers the small stuff that piles up between bigger projects.
Every month you get a written summary: what was patched, what was fixed, and what we're watching for the month ahead. It's the same visibility you'd want from an in-house engineer, without carrying one on payroll full time for a store that doesn't need that much attention.
